Contact Us — Running 10

Thanks for reaching out to Running 10. This page explains the best ways to contact our team, what to include for a fast resolution, and how we prioritize time-sensitive issues.

How to Reach the Team

Customer support: support@running10winner.com

Privacy requests: privacy@running10winner.com

Security & abuse: security@running10winner.com

Use clear subjects such as “Account Question”, “Content Correction”, “Security Report”, or “Partnership Inquiry”. Messages are queued by severity and order received.

Service Hours & Response Targets

  • Service hours: Monday–Friday, 09:00–18:00 (local time)
  • Acknowledgment: within 24 hours for most messages
  • Resolution: 3–5 business days for standard requests; complex or legal matters may take longer

If your request is urgent, include “Time-Sensitive” and the deadline in the first line of your email.

What to Include

  • Your full name and a reliable reply-to address
  • A concise summary of the question or issue (one or two sentences)
  • Relevant page URLs, timestamps, and any reference IDs or screenshots
  • Steps to reproduce the problem, if applicable
  • Your preferred outcome (clarification, correction, or account assistance)

Providing these details helps us route your request to the right specialist on the first pass.

Account & Security

If you suspect unauthorized activity, share the approximate time, device type, and any system messages you saw. Do not share passwords or one-time codes. We can review recent sessions, rotate credentials, and lock unrecognized devices while we investigate.

Privacy & Data Rights

To exercise privacy rights—access, correction, deletion, objection, or portability—email privacy@running10winner.com with the subject “Privacy Request”. For details on how we handle data, see our Privacy Policy.

Business & Partnerships

For affiliate, media, or collaboration proposals, include your organization, audience profile, goals, timeline, and links to prior work. We prioritize transparent partnerships that create measurable value for users.

Escalation & Complaints

If a prior response is incomplete, reply to the same thread with “Escalation” in the subject and a short summary of what remains unresolved. A reviewer who was not part of the original handling will follow up.